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However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. They should all be done. 4 0 obj You should report any damage to your local housing office. If so we can help you claim compensation on a NO Win, NO Fee basis. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. 182-184 High Street Always ask to see this card before letting anyone into your home. Gateshead Council 4.0 . While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. We are Gateshead Council'sHousing Team. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Employer Est. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We will tell you in advance when any work like this will happen. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Read more about the Housing Capital Investment Programme. Are you a Council or Housing association Tenant with housing disrepair issues? From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If your repair can't wait until the programme we will carry it out within the normal timescales. There's also additional service charges from 115.85 a week, this cost is eligible . Gateshead Now is a collection of the latest news from Gateshead Council. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. To access this support or speak to an advisor, contact Business Gateshead today. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The panel decides which services they review based on various criteria. Unfortunately, this job posting is expired. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If this is not possible, we will replace with the items we hold in stock. However, our partners are continuing to deliver a series of . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. 0191 433 3174. housingadvice@gateshead.gov.uk. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. If so, please keep reading as youre just what were looking for! https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Well, theres so much on offer and heres just a few of the highlights! This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Youll be paid a competitive salary plus additional allowances where relevant. Payslips. We are Gateshead Council's Housing Team. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Were delighted that you want to come and work with us. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. For further information please contact the Involvement Team by: Civic Centre "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". This makes sure that everyone is treated fairly. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We will need to look at what has been damaged so please don't throw anything away. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Gateshead Council aims to complete the backlog by late March next year. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Failure to do so could give you grounds to make a council house disrepair claim against them. <> Wednesday 2nd November 2022. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. The department is on the lookout for more callhandlers and building technicians. As a tenant you are not automatically covered for any of your home contents. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Homepage for Gateshead Councils Benefits and Council Tax information If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Don't worry, we can still help! <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Whats in it for you? The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. E6 2JA. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Internal deterioration such as damage to carpet, walls etc. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If you continue to miss appointments for repair work you may be charged. There are no emergency or urgent repairs outstanding at this point in time. "The garages at Leam Lane had already been condemned, and we were working towards . Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. We hope to reschedule these eventsat a later date. Wherever possible we will place the order immediately. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Time to have your say on the future of our leisure service. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. NE8 1HH Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Planned repairs usually need an inspection before work is done. Copyright Andy T - 2021. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. endobj We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. You can also include claims for loss of earnings and care costs if necessary. Please continue to be patient, as we are experiencing a high volume of phone calls. You can create a free account to post activities, services and promote organisation working in Gateshead. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. 3 0 obj As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. The council is responsible for most repairs to your home. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. It is also possible to claim for any damage that may have been caused during repair works. You have the chance to buy up to 10 additional holidays per year. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We will pay compensation for damage which is our fault or our contractors' fault. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Visit directory. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The report found the repair centre's ability to handle calls was deemed 'critically low'. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Some of these repairs need to be inspected before the repair can be done. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Our employees and contractors carrying out work will show you an identity card. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. You can also claim compensation for the damage that has been caused during repair work. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). People really are our greatest asset at Gateshead Council, and we value every employee. : 50K - 53K. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We will first make sure that it is our responsibility to do the repair. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. 2 0 obj If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Please ask your Neighbourhood Housing Team for details. To register with My Housing Account, select 'my account' at the top of the Council homepage. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Repairs & Voids. Reporting repairs Home. This includes both small leaks and emergency repairs. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Council tenants can also be offered evening appointments for repairs from 4:30pm.